Question 1

What is Dupaws.com?

Accepted Answer

Dupaws.com is an online a platform that connects pet parents with local and nearby pet sitters.

Question 2

Do I need credit card to register and is there a membership fee?

Accepted Answer

No credit card needed to book or join, we also do not take any commission on any booking request, we implmeneted a unique membership system where we have an optional Premium accounts (those are users who upgraded their account to Premium, they can be reached without an active membership), however if you decide to book a non-Premium account then you will have to upgrade your account, please note that all types of membership plans (Pet parents or Pet sitters).

Question 3

Are the pet sitters hired directly by Dupaws?

Accepted Answer

We do not hire directly, we connect pet sitters with pet owners, we give total freedom to customers to choose the perfect match for their pets.

Question 4

How many booking requests I can send as a pet parent?

Accepted Answer

We encourage pet parents to send requests at least to 3 pet sitters to ensure that they at least find one match that is suitable for them, however the maximum requests you can send is 5 at a given time.

Question 5

What is expected from the pet owner?

Accepted Answer

As a responsable pet owner, we expect you to provide the pet sitter with all your pet details, preferred food, preferred vet in case of an emergency, best time to feed, what your pet enjoy, what words they understand etc. In addition if you are booking the sitter for an extended duration (3 or more days), then we require that you schedule a meet and greet session with the sitter. Visit the sitter, check if their apartment condition match your pet needs and let both sitter and pet spend at least full day together to ensure both are perfect match, additionally both the pet parent and pet sitter should exchange backup/alternative contact details in case someone wasn't reachable during the stay.

Question 6

What are the advantages boarding at real homes vs kennels and pet hotels?

Accepted Answer

This is really a matter of choice, however most pet owners would prefer to keep their pets at real homes instead of kennels. main reasons for this is that kennels prices can skyrocket during holiday seasons, kennels can easily get overcrowded which could lead to pets getting health problems or stress, in addition in most kennel facilities pets would not get enough affection and attention per day, whereas at home boarding with just 1 or 2 pets you can be sure that your pet is getting the attention he/she needs.

Question 7

Who is responsable for providing food and litter for the pets during the stay?

Accepted Answer

This should be on the pet owner as they know the preferred types of food of their cat or dog.

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